One quick peek behind the curtain separating you from the opulent first-class cabins at the front of the plane, and you know what you’ve been missing. You’ve been whacking your knees on an awkwardly placed tray table, eating synthetic food with plastic cutlery, and trying to sleep wedged between two overly talkative strangers in coach. But, those at the front comfortably sleep in their private cabins, digesting gourmet meals, served on fine china, prepared by master chefs. What they’re experiencing is first class service.
Every third-party logistics provider (3PL) knows they must deliver good service in order to stay in business. But at Langham Logistics, as a trusted truckload, ocean, and air freight provider, we live and breathe the concept that ‘good’ is not enough. Good service is nothing to scoff at but exceptional service? Well, that’s something to be proud of. Fully invested providers know the importance of customer satisfaction. As a full-service air freight provider, our goal is to stand out and make a difference by consistently offering top-shelf, first class service. Here are some examples of how.
Personalized Solutions
At Langham Logistics, our superlative service begins the instant a customer walks thru the door. Our customer onboarding kit is exacting and well-crafted. We dissect every aspect of their business and logistics operation, looking to understand their business as well as or better than the customer itself. We search out issues that may be yet undetected, and then, like master sleuths, we spring into action, resolving problems before they can take root and bloom.
Our experts provide tailor-made, personalized solutions. Whether your shipments are domestic or international, ocean transport or air freight, we’ve got you covered. From start to finish, we work with you to maximize efficiency, strengthen your supply chain, save you time and frustration, and favorably impact your bottom line.
Industry Leaders in Technology
In the old days, when customers booked shipments, they were given an approximated date of delivery, and thereafter left clueless and in the dark. Often, the only recourse was the dreaded phone call that often proved to be more frustrating than helpful. Today, the advent of digitalization thrusts the logistics and supply chain industry into the midst of a complete and fast-paced evolution.
Langham Logistics has enthusiastically embraced this technology, understanding that to remain competitive, keeping up with the latest technology is a must. To that end, we provide customized portals to enable superior 24×7 access to up-to-date self-service information. Our customized portals allow you to see everything in your complete supply chain when you want to see it, and the way you want to see it.
We Never Outsource
In today’s world, one of the greatest challenges facing businesses is delivering an enhanced customer experience that enables distinction. We are in business to make a profit, but not at the expense of customer satisfaction. We understand that keeping customers is more profitable than acquiring new ones.
Having phone lines manned by some far-away team is disgruntling. Customers abhor piecemeal services that force them to repeat themselves and stay on hold for hours. Here is what makes us different: Our in-house team of logistics professionals won’t keep you on hold, or force you to wait in line for six months for job completion. We do it all right here. Our creative minds are in-house. Our business is small, but our service commitment is huge, and our singular focus is you. Surpassing your expectations is the yardstick by which we measure our success. That’s why we never lose sight of our promise to treat valued customers like VIPs. Partner with Langham Logistics, and experience first class treatment.
